1. Acceptance of These Terms
By accessing, registering, or using any part of the Dolly Casino platform at dolly-cassino-austalia.com, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. This agreement forms a binding contract between you and Dolly Casino Online Australia. If you do not accept these terms, you must not use this website or any of its services.
These Terms and Conditions apply to all visitors, registered players, and any person who interacts with the platform in any capacity. Your continued use of the site following any published changes to these terms constitutes your acceptance of the updated version.
2. About Dolly Casino
Dolly Casino Online Australia is operated under gaming licence number ALSI-152406028-FI2. The registered address for correspondence is Level 2, 17 Gould Rd, Herston QLD 4006, Australia. You can reach our support team at care@dolly-cassino-austalia.com or by phone on +61 1306 127 670.
References to “Dolly Casino”, “we”, “us”, or “the Company” throughout this document refer to the operator of this platform. References to “you” or “the player” refer to any individual accessing or using the platform.
3. Eligibility and Registration Requirements
3.1 Age Requirement
You must be at least 18 years of age to register an account and use any paid services on this platform. This is a strict and non-negotiable requirement. Dolly Casino takes the prohibition of underage gambling seriously and carries out age verification checks as part of the registration and withdrawal process. Any account found to belong to a person under the age of 18 will be closed immediately and any funds held in that account will be forfeited in accordance with applicable law.
3.2 Geographic Eligibility
The services offered through Dolly Casino are intended for adults residing in jurisdictions where accessing online casino services is not prohibited by local law. It is your personal responsibility to determine whether using this platform is lawful in your location before registering or depositing funds. Residents of certain territories may be restricted or prohibited from registering at Dolly Casino. We reserve the right to refuse service to players from restricted regions.
3.3 Single Account Policy
Each individual may hold only one active account with Dolly Casino. Creating duplicate accounts, whether under the same name, household, IP address, device, or payment method, is strictly prohibited. If multiple accounts are detected, the Company reserves the right to close all associated accounts, void any winnings earned, and withhold any bonus funds claimed across those accounts. Only the original deposit balance may be eligible for return in such circumstances, subject to investigation.
3.4 Registration Accuracy
When completing your registration, you are required to provide truthful, current, and complete personal information. This includes your full legal name, residential address, date of birth, and valid contact details. Submitting false or misleading information is a breach of these Terms and Conditions and may result in permanent account suspension.
4. Account Security and Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials. This includes your registered email address and password. Dolly Casino will not be liable for any loss arising from unauthorised access to your account resulting from a failure to keep your login details secure.
You must notify us immediately at care@dolly-cassino-austalia.com if you suspect that your account has been accessed without your authorisation. We recommend using a strong, unique password and changing it regularly. Sharing your account with any other person is not permitted. Each account is strictly personal and may not be transferred.
5. Identity Verification (KYC)
5.1 Verification Obligations
Dolly Casino is required to verify the identity of its players in accordance with applicable anti-money laundering legislation, including obligations consistent with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). Before processing any withdrawal request, you will be required to complete a Know Your Customer (KYC) verification process.
5.2 Required Documents
Acceptable documents for identity verification include:
- A valid Australian passport or driver’s licence (for proof of identity)
- A recent utility bill, bank statement, or official government correspondence issued within the last three months (for proof of address)
- A copy of the front and back of any payment card used to fund your account, where applicable
5.3 Verification Timeframes
Dolly Casino aims to process submitted verification documents within 24 to 48 business hours. Withdrawals will not be processed until verification is completed. Players are encouraged to submit their verification documents promptly after registration rather than waiting until their first withdrawal request, as this avoids unnecessary delays.
5.4 Right to Request Further Information
The Company reserves the right to request additional documentation at any time, including during ongoing account use. This may occur in cases of unusual transaction patterns, large withdrawal amounts, or where the source of funds requires clarification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and the reporting of relevant information to appropriate authorities.
6. Deposits and Payment Methods
6.1 Accepted Methods
Dolly Casino accepts deposits via the following payment methods:
- Visa and Mastercard
- Apple Pay and Google Pay
- Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USDT
- Neosurf
- Bank transfer
- MiFinity
6.2 Deposit Currency
Deposits are accepted in Australian dollars (AUD). When depositing via cryptocurrency, the equivalent AUD value will be calculated at the time of the transaction based on the prevailing exchange rate. Exchange rate fluctuations are outside of Dolly Casino’s control and the Company accepts no liability for losses arising from currency conversion.
6.3 Deposit Integrity
You may only fund your Dolly Casino account using payment methods registered in your own name. Deposits made from accounts or cards belonging to third parties are not permitted. Any funds received from a payment method that cannot be verified as belonging to the account holder may be returned to the original payment source, and the account may be suspended pending investigation.
6.4 Minimum Deposits
Minimum deposit amounts vary depending on the payment method selected. Current minimum deposit thresholds are displayed in the cashier section of your account at the time of each transaction.
7. Withdrawals
7.1 Withdrawal Eligibility
Withdrawals are available to players who have completed identity verification and have met any applicable wagering requirements associated with active or previously claimed bonus funds. Attempting to withdraw funds that are subject to incomplete wagering requirements will not be permitted until those requirements have been fully satisfied.
7.2 Processing Times
Typical processing times by payment method are as follows:
- Cryptocurrency (BTC, ETH, LTC): processed within one hour in most cases
- Visa and Mastercard: one to three business days following approval
- Bank transfer: three to five business days
- MiFinity: up to 24 hours
These timeframes begin once internal processing is complete and may be subject to additional delays imposed by financial institutions outside our control.
7.3 Withdrawal to Original Payment Method
Where possible, withdrawals will be returned to the same payment method used for the corresponding deposit. This requirement exists to comply with anti-money laundering obligations. If the original payment method is unavailable, alternative arrangements may be made at the Company’s discretion following appropriate verification.
7.4 Withdrawal Limits
Minimum and maximum withdrawal limits apply and are displayed in the cashier section at the time of each request. Players with active VIP status may be eligible for higher withdrawal thresholds. The Company reserves the right to process large withdrawals in instalments.
7.5 Right to Withhold Funds
Dolly Casino reserves the right to delay or withhold withdrawal payments in circumstances where there is a reasonable suspicion of fraudulent activity, a breach of these Terms and Conditions, incomplete identity verification, or an ongoing investigation. Players will be informed of any hold on their account where legally permissible to do so.
8. Bonuses, Promotions, and Free Spins
8.1 General Bonus Conditions
All bonuses and promotional offers provided by Dolly Casino, including welcome bonuses, reload bonuses, cashback offers, and free spin rewards, are subject to these general terms as well as any specific conditions attached to each individual promotion. In the event of a conflict between these general terms and the specific promotion terms, the specific terms will take precedence.
8.2 Welcome Package
New players who register at Dolly Casino and make their first deposit are eligible to claim the welcome pack subject to meeting any minimum deposit thresholds applicable at the time. The welcome package at Dolly Casino includes matched deposit bonuses across the first three deposits, combined with free spins distributed throughout the package period. Full details of the current welcome offer, including match percentages, maximum bonus amounts, and eligible games, are displayed on the Bonuses page of the website.
8.3 Wagering Requirements
Bonus funds and any winnings generated from free spins are subject to wagering requirements before they can be converted into withdrawable cash. The wagering requirement specifies how many times the bonus amount (or bonus plus deposit, depending on the promotion) must be wagered before a withdrawal can be requested.
- Pokies and slots generally contribute 100% towards wagering requirements unless otherwise stated
- Table games, including blackjack, roulette, and baccarat, may contribute at a reduced rate or not at all towards wagering requirements
- Live casino games may be excluded from wagering contribution entirely under certain promotions
The specific contribution percentages for each game category will be listed in the individual promotion terms.
8.4 Maximum Bet Rule
While a bonus is active on your account, a maximum bet limit applies per spin or hand. Placing bets that exceed this limit while a bonus is pending will constitute a breach of these Terms and Conditions and may result in the forfeiture of the bonus and any associated winnings. The maximum bet during an active bonus period is specified in the terms of each promotion.
8.5 Bonus Expiry
Bonus funds and free spins expire if not used within the timeframe specified in the relevant promotion terms. Expired bonuses are removed from accounts automatically and cannot be reinstated.
8.6 Abuse of Bonuses
Dolly Casino monitors accounts for patterns of bonus abuse. This includes, but is not limited to, creating multiple accounts to claim bonuses more than once, using low-risk betting strategies designed to extract bonus value without genuine gameplay risk, and coordinating with other players to exploit promotional offers. Where bonus abuse is detected, the Company reserves the right to void the bonus, cancel associated winnings, and close the account.
8.7 One Bonus at a Time
Only one bonus can be active on your account at any given time. Depositing while a bonus is active does not trigger a new bonus unless the prior bonus has been cleared or forfeited.
9. Game Rules and Fair Play
9.1 Random Number Generators
All non-live casino games offered through Dolly Casino use certified Random Number Generator (RNG) technology to determine game outcomes. These systems are tested and certified by independent third-party auditors to ensure that outcomes are genuinely random and cannot be predicted or manipulated.
9.2 Live Casino
Live dealer games are conducted in real time via video streaming with physical dealers, cards, and equipment. The outcomes of live casino games are determined by real-world physical processes. Dolly Casino’s live casino section is powered by Evolution Gaming, Playtech Live, and Ezugi.
9.3 Return to Player (RTP)
Each game carries a published Return to Player percentage that reflects the theoretical long-term payout rate built into the game’s software. RTP figures represent statistical averages across a large number of rounds and do not indicate or guarantee any specific result for an individual player or session.
9.4 Technical Malfunctions
In the event of a technical malfunction, connectivity disruption, or software error that affects the outcome or integrity of a game, Dolly Casino reserves the right to declare the affected round void. Any wagers placed during a void round will be returned to the player’s account. The Company will not pay out winnings that resulted from a malfunction or error.
9.5 Interrupted Sessions
If a game session is interrupted due to a loss of internet connection on the player’s side, the game outcome will be determined in accordance with the game’s standard rules once connectivity is restored. Players are responsible for maintaining a stable connection when playing.
10. Responsible Gambling
10.1 Our Commitment
Dolly Casino is committed to providing a gaming environment that supports responsible gambling. We encourage all players to treat gambling as a form of entertainment rather than a source of income and to set personal limits before each session.
10.2 Available Tools
The following responsible gambling tools are available to all registered players through the account settings section:
- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. Any increase to an existing deposit limit is subject to a mandatory cooling-off period before it takes effect.
- Loss limits: Restrict the maximum amount you can lose within a specified time period. Once the limit is reached, further gameplay requiring new funds is temporarily suspended for the remainder of the period.
- Session time limits: Set a maximum duration for each gambling session. You will be notified when your session is approaching its limit.
- Reality checks: Periodic on-screen prompts during active gameplay that display your session duration and net account change.
- Self-exclusion: Temporarily or permanently close your account. Self-exclusion requests are processed promptly and cannot be reversed during the chosen exclusion period. Players who self-exclude will not receive marketing communications during the exclusion period.
10.3 External Support Services
If you are concerned about your gambling habits or those of someone you know, free and confidential support is available through:
- Gambling Help Online (gamblinghelponline.org.au) – free counselling available 24 hours a day for Australians
- Gambling Therapy (gamblingtherapy.org) – international online support service
- BeGambleAware (gambleaware.org) – resources and self-assessment tools
10.4 Minors and Vulnerable Players
Dolly Casino takes all reasonable steps to prevent access by minors. If you have concerns that a minor may have access to your device, we recommend using parental control software such as Net Nanny or Gamban to block access to gambling websites. Please contact us immediately if you believe a minor has accessed your account.
11. Prohibited Conduct
The following actions are strictly prohibited and may result in account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:
- Providing false or misleading information during registration or verification
- Using a payment method that does not belong to you
- Attempting to manipulate game outcomes through the use of software, bots, exploits, or any other unauthorised method
- Collusion with other players for the purpose of gaining an unfair advantage
- Opening multiple accounts to claim bonuses more than once
- Using VPN services or proxy servers to circumvent geographic restrictions
- Engaging in money laundering or using the platform to process funds derived from illegal activities
- Engaging in any conduct that could damage, disrupt, or interfere with the platform’s operation
- Attempting to access another player’s account without their consent
- Reproducing, copying, or distributing any content from the Dolly Casino platform without prior written permission
12. Privacy and Data Protection
Dolly Casino collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our data handling practices are consistent with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained within it.
Personal data collected during registration and subsequent account use is used for the purposes of account management, identity verification, payment processing, fraud prevention, compliance with legal obligations, and the delivery of services you have requested. We do not sell personal data to third parties. Data may be shared with third-party service providers, payment processors, and regulatory bodies where required by law or necessary for the operation of the platform.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion of data in circumstances where we are not legally required to retain it. Such requests can be submitted to care@dolly-cassino-austalia.com.
13. Intellectual Property
All content published on the Dolly Casino website, including but not limited to text, graphics, logos, game software, interface designs, and promotional materials, is the property of Dolly Casino or its content licensors and is protected by applicable intellectual property laws. Nothing in these Terms and Conditions grants you a licence to reproduce, distribute, modify, or create derivative works from any content on this platform without prior written approval from the Company.
Game software accessible through the platform remains the intellectual property of the respective software providers, including Play’n GO, Evolution Gaming, PG Soft, Pragmatic Play, BGaming, Evoplay, Ezugi, and others featured in the lobby. Use of game titles and software is permitted for personal, non-commercial entertainment purposes only.
14. Limitation of Liability
To the maximum extent permitted by applicable Australian law, Dolly Casino will not be liable for any indirect, incidental, special, or consequential loss arising from your use of the platform. This includes losses arising from interruptions to service, technical failures, delays in payment processing, or actions taken by third-party payment providers.
Dolly Casino does not guarantee that the platform will be available at all times or free from errors. Scheduled and unscheduled maintenance periods may temporarily limit access to some or all services. The Company will take reasonable steps to minimise disruption during such periods.
Nothing in this clause is intended to exclude or limit liability in cases where Australian consumer law prevents such exclusion, including in relation to guarantees that cannot be waived under the Competition and Consumer Act 2010 (Cth) and applicable state fair trading legislation.
15. Complaints and Dispute Resolution
15.1 Raising a Complaint
If you have a complaint about any aspect of your experience at Dolly Casino, we encourage you to contact our support team in the first instance. You can reach us via:
- Email: care@dolly-cassino-austalia.com
- Phone: +61 1306 127 670
- Live chat: available 24 hours a day, 7 days a week through the website
Please provide your account username, a description of the issue, and any relevant dates or transaction references when submitting a complaint. We aim to acknowledge all complaints within 24 hours and to provide a substantive response within five business days.
15.2 Escalation
If you are not satisfied with the outcome of a complaint after following our internal process, you may escalate the matter to the relevant licensing authority or seek independent dispute resolution. Details of the applicable authority are available by contacting us directly.
15.3 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any dispute arising in connection with these terms that cannot be resolved informally will be subject to the jurisdiction of the courts of Queensland, Australia.
16. Changes to These Terms
Dolly Casino reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material, we will take reasonable steps to notify players, which may include a notification on the website, an email to your registered address, or a notification within your account. Continued use of the platform following the publication of updated terms constitutes your acceptance of the revised version.
It is your responsibility to review these Terms and Conditions periodically. The most current version will always be available at dolly-cassino-austalia.com.
17. Entire Agreement and Severability
These Terms and Conditions, together with the Privacy Policy, Cookie Policy, and any specific promotion terms published on the website, constitute the entire agreement between you and Dolly Casino with respect to your use of the platform. They supersede all prior agreements, representations, or understandings.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be severed from the remainder of the agreement. The remaining provisions will continue in full force and effect.
18. Contact Information
For any queries relating to these Terms and Conditions or your account, please contact us through the following channels:
- Email: care@dolly-cassino-austalia.com
- Phone: +61 1306 127 670
- Postal address: Level 2, 17 Gould Rd, Herston QLD 4006, Australia
Our support team is available around the clock. We aim to respond to all email enquiries within one business day.