About This Policy
Dolly Casino operates the website dolly-cassino-austalia.com and is committed to handling your personal information with care and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This Privacy Policy explains what personal information we collect from players in Australia, why we collect it, how it is used and disclosed, and what rights you have in relation to it.
By registering an account or continuing to use the Dolly Casino platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of it, please do not use our services.
Our registered address is Level 2, 17 Gould Rd, Herston QLD 4006, Australia. You can reach our team at care@dolly-cassino-austalia.com or by calling +61 1306 127 670.
What Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our gaming services and meet our legal obligations. The categories of information we may collect include:
- Full legal name, date of birth and residential address
- Email address and phone number
- Username, account password and account preferences
- Government-issued identification documents such as a passport, driver’s licence or Medicare card (collected for identity verification purposes)
- Proof of address documents including utility bills or bank statements
- Payment details including card numbers, bank account information, and records of cryptocurrency wallet addresses used for deposits or withdrawals
- Transaction history including deposits, withdrawals, bonus activity and betting history
- Device information such as IP address, browser type, operating system and screen resolution
- Geolocation data to the extent necessary to confirm your location for regulatory compliance
- Communications you send to us through live chat, email or by phone
- Responsible gambling information including self-exclusion requests, deposit limit settings and session time preferences
We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with their personal information, please contact us immediately at care@dolly-cassino-austalia.com.
How We Collect Your Information
In most cases, we collect your personal information directly from you. This happens when you:
- Create and register a Dolly Casino account
- Make a deposit or request a withdrawal through our cashier
- Contact our support team via live chat, email or phone
- Participate in promotions, competitions or surveys
- Use our website or mobile application, which involves the automatic collection of technical data
- Submit identity verification documents as part of the Know Your Customer (KYC) process
We may also collect information from third parties in certain circumstances, including from payment processors to verify the status of a transaction, from identity verification service providers to authenticate your documents, and from fraud prevention and anti-money laundering screening services. When we receive information from third parties, we handle it in accordance with this Policy.
Why We Collect and Use Your Personal Information
Operating Our Gaming Services
The primary reason we collect your personal information is to provide you with a functional, secure and enjoyable gaming experience on dolly-cassino-austalia.com. This includes processing your account registration, handling deposits and withdrawals in Australian dollars and accepted cryptocurrencies, maintaining your account history, and delivering bonuses and promotions you have opted into.
Legal and Regulatory Compliance
Dolly Casino holds gaming licence number ALSI-152406028-FI2 and operates under that licence’s conditions. We are subject to a number of Australian legal obligations that require us to collect and retain your personal information, including:
- The Interactive Gambling Act 2001 (Cth), which sets out requirements for online gambling service providers operating in or accessible to Australian residents
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), under which we are required to verify the identity of customers, monitor transactions for suspicious activity, and report certain transactions to AUSTRAC
- The Privacy Act 1988 (Cth) and the Australian Privacy Principles, which govern how we handle personal information throughout its lifecycle
- State and territory responsible gambling legislation, which requires us to maintain self-exclusion registers and support players who use our harm minimisation tools
Compliance with these laws is not optional, and some of the personal information we collect, particularly your identity documents and transaction records, must be retained for legally prescribed periods regardless of whether your account remains active.
Fraud Prevention and Security
We use personal information, including account activity patterns, device data and IP addresses, to detect and prevent fraudulent behaviour, money laundering, underage gambling, and multi-accounting. This is necessary to protect both our players and the integrity of our platform.
Responsible Gambling
Information about how you use your account, including session durations, deposit frequency, loss patterns and any self-imposed limits or self-exclusion requests, is used to support our responsible gambling programme. We may contact you if account activity suggests you may benefit from our support tools.
Customer Support
When you contact Dolly Casino’s support team, we use your personal information to identify your account, understand your query, and respond to you accurately. Records of support interactions are retained to allow us to handle any follow-up matters.
Marketing Communications
With your consent, we may send you promotional emails, SMS messages or push notifications about bonuses, new games, and special offers. You can withdraw this consent at any time by using the unsubscribe link in any marketing email or by contacting us at care@dolly-cassino-austalia.com. Withdrawing consent for marketing communications will not affect your ability to use your account.
Disclosure of Your Personal Information
Third Parties We Share Information With
We do not sell your personal information to third parties. We may share it with the following categories of recipients where necessary:
- Payment processors and financial institutions including providers of Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Ethereum, USDT and other payment methods listed in our cashier, for the purpose of processing transactions
- Identity verification and KYC providers who assist us in verifying the identity and age of players and screening for politically exposed persons or sanctions list matches
- Game software providers including Evolution, Play’n Go, Playtech Live, Pragmatic Play, PG Soft, BGAMING, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt and others whose games are accessible through our platform, to the extent necessary to deliver their services within your game session
- Fraud prevention and anti-money laundering service providers who help us screen for suspicious activity
- Regulators and law enforcement agencies including AUSTRAC, where we are required to report information by law
- Responsible gambling support organisations including Gambling Therapy (gamblingtherapy.org) and BeGambleAware (gambleaware.org) in circumstances where you have self-excluded or requested a referral for support
- Technology and hosting providers who support the infrastructure underlying the Dolly Casino platform
- Legal and professional advisers in connection with any legal proceedings, regulatory investigations or compliance reviews
Overseas Disclosure
Some of the third parties listed above, including certain software providers and technology vendors, are located or store data outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information consistently with the Australian Privacy Principles. In some cases, we may not be able to guarantee the same level of protection that applies in Australia, and by using our services, you consent to the possible transfer of your personal information to overseas recipients where necessary for the provision of our services.
Cookies and Tracking Technologies
How We Use Cookies
The Dolly Casino website uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. We use:
- Essential cookies that are required for core functions such as session management, account login and the secure display of your account information. These cannot be disabled without breaking the site.
- Analytical cookies that help us understand how players navigate the site, which pages load most slowly, and where users drop off during the registration process. This data is used to improve the platform.
- Preference cookies that remember your settings such as language preferences and currency display.
- Marketing cookies that help us measure the effectiveness of promotional campaigns and, where you have consented, deliver relevant offers to you.
Managing Cookies
Most browsers allow you to control cookies through their settings. You can choose to block third-party cookies, delete all cookies after each session, or receive a notification when a cookie is set. Note that blocking essential cookies will prevent you from logging into your Dolly Casino account and using core features of the platform.
For more detailed information about how we use cookies, including a list of specific cookies we set, please refer to our Cookie Policy.
How We Protect Your Information
Dolly Casino uses SSL (Secure Socket Layer) encryption across the entire website, which means that data transmitted between your browser and our servers is encrypted in transit. Your account is password-protected, and we encourage you to use a strong, unique password that you do not use on other platforms.
Access to personal information within our organisation is restricted to staff and service providers who need it to perform their role. We conduct regular reviews of our data security practices and take reasonable technical and organisational measures to prevent unauthorised access, loss, misuse or disclosure of personal information.
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If you have reason to believe that your account has been compromised, please contact us immediately at care@dolly-cassino-austalia.com or call +61 1306 127 670.
Notifiable Data Breaches
Dolly Casino is subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable after becoming aware of the breach. We maintain an internal data breach response plan to allow us to identify, contain and assess potential breaches in a timely manner.
Retention of Personal Information
We retain your personal information for as long as your account is active and for a period after it is closed. The retention period depends on the type of information and the reason it was collected. For example:
- Transaction records and identity verification documents are retained for a minimum of seven years following the end of a business relationship, in accordance with our AML/CTF obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- Responsible gambling records including self-exclusion requests are retained to ensure that players who have self-excluded cannot simply re-register to bypass their exclusion
- Support communications are retained for a period sufficient to handle any unresolved matters or disputes
Once personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Your Rights Under the Australian Privacy Principles
Access to Your Personal Information
Under APP 12, you have the right to request access to the personal information we hold about you. You can make a request by emailing care@dolly-cassino-austalia.com. We will respond within 30 days. In most cases, access will be provided free of charge; however, if your request involves a significant amount of work, we may charge a reasonable fee and will notify you of this before proceeding.
There are limited circumstances in which we may decline an access request, for example where providing access would unreasonably affect the privacy of another individual or where we are legally prevented from disclosing the information. If we refuse your request, we will provide you with written reasons and information about how to complain.
Correction of Personal Information
Under APP 13, if you believe that personal information we hold about you is inaccurate, out of date, incomplete or misleading, you can ask us to correct it. You can do this through your account settings or by contacting us at care@dolly-cassino-austalia.com. We will take reasonable steps to correct the information within 30 days of your request.
How to Make a Privacy Complaint
If you have a concern about the way Dolly Casino has handled your personal information, we encourage you to contact us first so we can try to resolve the matter directly.
Step 1. Send a written description of your concern to care@dolly-cassino-austalia.com or by post to Level 2, 17 Gould Rd, Herston QLD 4006, Australia. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.
Step 2. If you are not satisfied with our response, or if we have not responded within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Responsible Gambling and Your Privacy
Dolly Casino takes responsible gambling seriously. Information you provide when setting deposit limits, session time limits, loss limits or self-exclusion is treated with the same care as all other personal information. Self-exclusion data is kept for extended periods specifically to prevent re-registration during an active exclusion period.
If you need support with your gambling, you can access free, confidential help through the following Australian services:
- Gambling Help Online: gamblinghelponline.org.au or 1800 858 858 (available 24/7)
- Gambling Therapy: gamblingtherapy.org
- BeGambleAware: gambleaware.org
Links to Third-Party Websites
Our website may contain links to external websites operated by third parties, including game providers and payment platforms. This Privacy Policy applies only to dolly-cassino-austalia.com and does not cover the privacy practices of any third-party websites. We encourage you to read the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we make changes, we will post the revised Policy on this page. Continued use of Dolly Casino following any update constitutes your acceptance of the revised terms. If a change is material, we may notify you directly by email.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
- Email: care@dolly-cassino-austalia.com
- Phone: +61 1306 127 670
- Post: Level 2, 17 Gould Rd, Herston QLD 4006, Australia